RALPH  KENYON
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This page was updated by Ralph Kenyon on 2017-08-19 at 22:18 and has been accessed 18005 times at 58 hits per month.

Five Functions of Questions

1981

 

  1. To cause attention.

    Introduces preparatory conditions for potential transactions. Usually a "ritual" question.

  2. To get information
  3. To give information
  4. To start thinking
  5. To bring to conclusion

 

Source: Gerald I Nierenberg, The Art of Negotiating